Refund policy

At Mend BHS, customer satisfaction is important to us. However, due to the personal nature of skincare products, all sales are final and we do not accept returns or exchanges once a product has been opened or used.

If you believe you received a defective or incorrect item, please contact us within 5 days of delivery with photos and a detailed description, and we will be happy to review the issue.

Please note that individual reactions to skincare products may vary. As stated in our disclaimer, Mend BHS is not a dermatology or esthetics provider and cannot guarantee results. We encourage customers to review ingredients carefully and consult a licensed professional if unsure. We are not responsible for adverse reactions and are unable to offer returns or refunds in such cases.